Device Verification for Enhanced Security
When accessing your account from a new device, you may be prompted for verification. This step is essential for protecting your account from unauthorized access.
Keep your registered email and mobile number updated to receive verification requests.
- Verify your device upon prompt.
- Access your email or SMS for verification codes.
- If you don't receive a code, check your spam folder.
- Ensure your contact information is current.
- Consider using trusted devices for quicker access.
Handling Suspicious Access Alerts
If you receive alerts regarding suspicious access to your account, it is important to act quickly to secure your information.
Immediately change your password and enable two-factor authentication if not already activated.
- Review recent account activity for unauthorized transactions.
- Change your password immediately.
- Enable 2FA for additional security.
- Contact support if any unauthorized actions were taken.
- Regularly update your security settings.
If you encounter persistent access issues that you cannot resolve, contacting support is the best course of action.
Make sure to provide them with detailed information about your issue for effective assistance.
- Use the official support contact options.
- Describe your issue thoroughly.
- Include any error messages received.
- Be prepared to verify your identity.
- Check the Help Center for additional resources.